User Account & Password
You can create a new user account by hovering over the my account icon at the top of the Vivir Hair homepage. Simply click on create an account.
All you need to create a user account is your first name, last name, email address, and a personal password. You can change and edit your personal information at any time. This information is confidential and will not be passed on to third parties.
You can change your password by hovering over my account icon at the top of the Vivir Hair homepage, or on the top menu. Then click on Forgot your password? and enter your email address. You will receive an email shortly after doing so with your new user details. Log in using the user details that have just been sent to you making sure to pay attention to the correct spelling.
To change your personal information simply log-in to your Vivir Hair user account. You can view all of your orders history and you can edit your personal information by clicking on view addresses.
You can always order as a guest on Vivir Hair, without creating a user account. Once you're ready to checkout, you will be forwarded to the sign in page. Simply choose the option proceed without login. Once you have entered your shipping and billing address information and your payment method you will be asked to confirm your order. You can choose to uncheck the box marked create a user account using my personal information before confirming and completing the order.
Payments & Refunds
Depending on what country your order is being shipped to, I AM $OCIETY accepts various payment methods. We accept credit cards for most countries. You can find out more about which payment methods are accepted for your country in the payment tab.
You will be charged as soon as you place the order.
In general, you will be refunded one business day after we have received the returned items. Please note your bank's or credit card company's processing times.
Refunds from returns will be booked onto the payment method that was used on the original order (credit card, PayPal account). Refunds cannot be booked on a different payment method than the one that was used for the original order.
Shipping & Tracking your Order
Our shipping costs vary depending on what country your order is being shipped to. You can find out more about shipping costs for your country in the shipping tab.
The fastest option for customers in other cities/countries is either DHL Express or UPS Express.
Your order is insured when we send it to you. In order to guarantee that your package is insured in the case that you return items to us, please make sure to use the official returns sticker that is included in your package. If your returns package is picked up by one of our shipping partners, please make sure to confirm the pick-up by asking for a signed receipt. If you drop off the returns package at a post office, also make sure to ask for a confirmation receipt.